Credit Card Security
At Cute Tot Shop, your payment information is encrypted and sent through our secure server to be processed. No credit card information is ever sent via email or other non-secure means. Your information is kept private. None of our customers information is stored, shared or passed on in any way.  We respect your privacy. Your can order with confidence from Cute Tot Shop.

Please note your credit card charge for transactions with us will read Pony Creek Boutique.

Shipping Time Frames
We ship "best way" via USPS Priority Mail, USPS Parcel Post or UPS. Standard shipping time for items in stock and not personalized is between 7-10 business days. Please be sure to calculate in the time for the USPS to ship and delivery which is typically 2-6 days.

Returns
Personalized Items are NOT returnable.
If you have any problems with your order once you have received it, you need to contact us concerning returns, exchanges or replacements within 10 days of the date of receipt of your order. All returns must have an RA# issued by our customer service department. All returned packages must have the RA# clearly printed on the package.
Returns must be sent freight pre-paid or they will be refused. Products must be returned to us in original packaging with all accessories, and tags attached. No credit or exchanges will be made without the returned items being received in our warehouse and inspected. Sorry, ABSOLUTELY NO CASH REFUNDS. Returned items will be exchanged for merchandise of equal value or refund of method of payment originally used. If item is returned for size or color exchange, it must be exchanged for an item of equal value, if need is for an item of higher value, payment must accompany returned item. If you have any questions on these policies, please contact our customer service department.